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Most orders are processed next business day (Our cut-off is 6am). Deliveries are processed on weekdays upon receipt of full payment and can take between 2 to 14 business days, depending on the selected delivery option. All orders are shipped with reputable courier services.
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For any damaged or lost orders, please resolve the issue directly with the courier company. We are not responsible for goods damaged in transit or not received. Replacements for damaged or lost items are at the discretion of Poblano Mexican.
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Our default delivery method is for you to sign your parcel. If no one is home at the time of delivery, the delivery will be rearranged for the next available day, or the parcel will be taken to a local Post Office for collection. You may select Authority to Leave during the check-out process; meaning the courier will leave the parcel in a safe place if no one is home and no signature will be required. The customer agrees that the parcel is considered ‘delivered’ when left at the premises. Poblano Mexican will not be liable for any parcel loss due to theft or negligence if proof of delivery is provided by the courier.
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Gift Cards are delivered within one business day. If you encounter any technical issues while downloading, please contact us for assistance.
Shipping Policy2024-07-23T05:54:42+00:00
Shipping Policy
For more detailed information please refer to our FAQs.